Sif Strands

FREE SHIPPING ON ORDERS OVER AUD 100     

Frequently Asked Questions

Have questions? We’ve gathered the most common inquiries to help you shop with complete confidence.

If you need further assistance, our support team is always here to help.

We exclusively use premium 100% human hair sourced from trusted suppliers to ensure softness, natural movement, and long-lasting durability. Our hair is minimally processed to maintain its integrity, allowing you to style it with heat tools and wash it just like your own hair.

With proper care, our human hair wigs and extensions can last 6–12 months or longer. Longevity depends on how often you wear the hair, how gently you style it, and if you follow our recommended care routine using sulfate-free products.

Yes! You can curl, straighten, dye, and heat-style our human hair products just like natural hair. We recommend using heat protectant and professional coloring services to maintain the hair’s quality and prevent damage.

Start by deciding the look you want—natural or dramatic. Keep in mind that curly textures appear shorter when measured. Our length guide can help you visualize where each length will fall on your body so you can pick the perfect match.

Most of our wigs come in a standard medium cap which fits most head sizes comfortably. However, we also offer adjustable straps and elastic bands for a secure and customized fit. For special sizing requests, contact us and we may offer custom options.

Gently brush hair with a wide-tooth comb, store it on a wig stand when not in use, and avoid sleeping or showering with it unless designed for that purpose. Deep condition regularly to keep it soft and hydrated.

Yes! Many of our wigs come pre-plucked with natural hairlines and bleaching options. For advanced customizations like color, size, or style changes, our team can assist with special requests or offer salon recommendations.

We accept returns or exchanges on unused, unaltered products within a specific timeframe. Because hair is a hygienic product, we cannot accept returns if tags are removed, lace is cut, or the item is worn. Please review our full return policy before purchasing.

Orders are processed within 1–3 business days. Standard shipping typically arrives in 5–10 business days depending on location, while express options are available at checkout for faster delivery. You’ll receive tracking information once shipped.

Yes, we ship worldwide! International customers can enjoy the same premium quality and service. Shipping times vary based on region, and customs fees may apply depending on your country’s regulations.

Available Hours

9 AM – 8 PM, Monday to Friday

Send Us a Message

Reach out and we’ll be in touch as soon as possible.